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Engineer Services-Experience Design Exam Book

서비스·경험디자인 기사 수험서

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If you’re a Engineer Services-Experience Design

The essential handbook you can’t put down

This book is based on Prof. Kim Jin-woo’s book Service Design for Experience, a textbook and must-read in the field of service experience design, and summarizes the basics and key points specifically for the national technical qualification exam. First, we have organized the concepts that have appeared in up to three exams into a group for quick and easy understanding, and we have also organized a summary of key concepts that are likely to appear in the future. You’ll also find practice questions and thorough answer explanations to reinforce concepts and prepare you for the exam. This lightweight, all-inclusive handbook for the Engineer Services-Experience Design exam is now available in both paperback and e-book for greater accessibility.

Doeun Park

She is a PhD candidate in the HCI Lab at Yonsei University. She is currently collaborating with HAII, a company specializing in digital therapeutics, to develop a voice agent that enhances executive functions in children with ADHD. Her research focuses on how children form relationships with computers and the resulting behaviors and emotions that emerge during this process. She has published in journals such as the International Journal of Human–Computer Interaction and has presented at conferences including ACM CHI.

Kim Yu-yeong

She is a Ph.D. candidate at Yonsei University’s HCI Lab. She is currently working with HAII (a company specializing in digital therapeutics) on the planning, development, and clinical trials of a digital therapeutic for language therapy targeting stroke patients. She has directly experienced the A to Z of creating digital therapeutics and researches how patients can better and continuously benefit from digital therapy. She co-authored The Digital Therapeutics Revolution: Everything About the Third New Drug, Digital Therapeutics (2022).

Kim Jin-woo

Kim Jin-woo is a professor at the Yonsei School of Business and the head of Yonsei HCI Lab. After earning his degree in Business Administration from Yonsei University, he began his career as a program developer. But he eventually realized that programming wasn’t his true calling, so he pursued an MBA at UCLA. Upon graduation, he worked as a systems consultant at KPMG, but his desire to make a more direct impact on people’s lives led him to Carnegie Mellon University, where he completed his Ph.D. in Human-Computer Interaction (HCI). He has been teaching at Yonsei University since 1994. Throughout his career, Professor Kim has served as a technical advisor to Samsung Electronics and LG Electronics, chaired the board at Daum Communications, and been a director at SBS Content Hub. In a more recent stage of his career, he took on the role of president of the HCI Society of Korea for two years. This experience further led to his appointment as the 2015 president of ACM SIGCHI, where he continues to serve on the executive committee. In December 2016, he founded HAII Inc. and embarked on a new venture as a CEO. HAII is a service designed to restore companionship in people’s lives, with the mission of preventing loneliness and depression.
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